Cancellation & Refund Policy
This policy explains the general approach to cancellations, rescheduling, missed sessions, completed work, and refund requests for Traderoads educational services.
1. General Policy
This Cancellation & Refund Policy applies to paid educational services provided by Traderoads, including private training, courses, workshops, professional development packages, consulting, business training, corporate employee training, and customized programs. Because many services require scheduling, preparation, or customization before delivery, cancellation treatment can vary by service type and by how much work has already been completed.
2. Customer Cancellation Before Work Begins
If a customer asks to cancel before substantive preparation or service delivery begins, Traderoads may review the request for a refund of amounts paid, less non-recoverable transaction costs or clearly disclosed administrative charges where permitted. The exact result depends on the written terms for the engagement and the timing of the request.
3. Customized Programs and Preparation Work
Customized programs may involve curriculum planning, research, preparation, scheduling, consultation, or creation of materials before the first live session. Amounts attributable to work already performed are generally not refundable once that work has been completed. If only part of the engagement has been completed, any refund or credit may be calculated based on the remaining undelivered scope.
4. Private Sessions and Tutoring
For scheduled one-to-one services, customers should request cancellation or rescheduling as early as reasonably possible. A service-specific confirmation may state a minimum notice period. Late cancellations and missed sessions may be treated as delivered when the reserved time cannot reasonably be reassigned.
5. Workshops and Group Training
Group workshops and team training may involve reserved instructor time and preparation for multiple participants. A late cancellation by one participant does not necessarily cancel or refund the entire group engagement. Organization-level cancellations are evaluated according to the confirmed program schedule and preparation already completed.
6. Rescheduling
When practical, Traderoads may offer rescheduling instead of cancellation. A rescheduled date is subject to availability. Repeated rescheduling requests, requests made after preparation has been completed, or changes that materially expand the original scope may require new terms or additional fees.
7. Cancellation by Traderoads
If Traderoads must cancel a paid session or program and cannot provide a reasonable replacement date or substantially equivalent alternative, the customer may be eligible for a refund or credit for the affected undelivered portion. This does not include interruptions caused by events outside reasonable control when an alternative delivery arrangement is offered.
8. Refund Request Process
Refund requests should identify the purchaser, service, date of purchase, reason for the request, and relevant scheduling information. Additional verification may be requested to protect customer accounts and payment records. Approved refunds are generally returned through the original payment method when reasonably available.
9. Processing Time
The time for an approved refund to appear depends on the payment provider, bank, card issuer, or other payment system. Traderoads cannot control external processing timelines after an approved refund has been submitted to the applicable provider.
10. Non-Refundable Items
Completed services, delivered consulting work, completed customization, consumed sessions, and materials already provided may be non-refundable to the extent allowed by applicable law and the specific written service terms. Nothing in this policy limits rights that cannot legally be waived.